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1. Q:

What forms of payment am I able to use?


We accept paypal(just for large of quantity order), Western Union, Bank Transfer. 

2. Q:

Is it safe to use Western Union?


Yes. We guarantee that every transaction you make western union payment will be 100% safe. If check your payment correct, We will send a confirmation email within 8 hours after we receive your payment,and then we will arrange to ship your order as soon as possible. We will ship the package to the shipping address(customer). We use the following carriers: EMS,TNT,UPS,DHL.
We will send you the tracking number atfer we have shipped the goods.The package will be delivered within 1days, the shipping time is 3-5 days depending on location.We would appreciate if you give feedback atfer you have received the package.

3. Q:

Do you accept international orders?


Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If you are outside one of these locations, just email We can ship your order almost anywhere in the world utilizing DHL.

4. Q:

How long will it take to receive my order and how much will shipping cost?


Delivery times depend on the availability of the items you order and the shipping option you select. if DHL,TNT, UPS it's 3-4 days, if EMS it's 5-8days. and we provide free shipping for the most of orders.

5. Q:

Will I need to sign for my order on delivery


Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.

6. Q:

How can I track my order


We will email the tracking number once your product is dispatched, please check your email box frequently.The following is a list of the international shipping methods available at Trademic that provide tracking services:

7. Q:

How do I cancel my order


Please email to within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.

8. Q:

What is your return policy for items ordered online?


Products purchased on our website may be returned within 7 days of receipt, as long as the item is unused, accompanied by a receipt and part of our current catalog. See our return policy for more information.

Any other questions may be submitted to and will be answered accordingly.